About Us - Refund Policy

Refund Policy

  1. Returns: All returns must be authorized by Display Technologies. Call (516) 390-0434 to obtain a Return Merchandise Authorization Form (RMA). This form as well as return instructions will be emailed to you and must accompany the returned goods. If cartons are received damaged, the Bill of Lading (BOL) must be noted. If it is concealed damage, DT must be notified within 48 hours and pictures should be supplied by the customer. Incorrectly placed orders due to customer error will result in a restocking fee. In addition, the customer will be liable for all freight charges. If a UPS order is undeliverable due to customer’s incorrect shipping instructions (i.e. wrong address provided, location closed, location moved, etc.) the customer will be required to pay all freight and restocking charges. If the customer received the wrong product or they received damaged goods, Returns will be honored without charge.
  2. Restocking: A restocking fee of 20% of the equipment price will be charged on any authorized return not related to quality issues. A Return Merchandise Authorization Form ("RMA") must accompany all returned goods.